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ACCESSIBILITY ARRANGEMENTS

KONE Israel invest the utmost efforts and many resources, to provide all of its clients with equal, respectable, accessible and professional services. In accordance with the 1998 Equal Rights for People with Disabilities Law, and the regulations enacted thereunder, a lot of effort and resources are invested, making the necessary accessibility adjustments, which will enable a person with a disability to independently and equally receive the services provided to the general public.

BUILDING ACCESSIBILITY ARRANGEMENTS

There is no public reception in our office.

ACCESSIBLE CUSTOMER SERVICE

The contents of the Site are CopyrigEmployee training for accessible service – trainings are held for gaining familiarity with the accessibility field, creating awareness, and providing

practical tools for effective, accessible service.

Accessible call center – the answering machine has been made accessible, with the information transmitted in a clear tone, with no background music.

You can contact KONE Israel customers call center, which operates 24/7 by phone: 09-8303030, Extension 1.

Additional forms of contact – there are a few forms of contact:

  • Email: 24/7 service center to open service calls and malfunctions - moked@kone.com.
  • Customer relations regarding service agreements and financial matters - kone4u@kone.com.
  • Fax: 03-8303044.
  • Contact via the “contact” form on the website
  • Contact by mail: 5 Hamelacha st., P.P Box 8026 , Industrial Park Poleg Netanya 4250540.

WEBSITE ACCESSIBILITY

An accessible website is a website that allows people with disabilities and elderly people to browse with the same amount of efficiency and pleasure as other browsers. About 20 to 25% of the population face difficulty when using the internet, and may benefit from more accessible web content, says a 2003 Microsoft study.

KONE Israel believes in, and works to create equal opportunities on the internet space, for individuals with various disabilities, and for people using assertive technology for computer usage.

INFORMATION ON WEBSITE ACCESSIBILITY

This site is in compliance with the 2013 Equal Rights for Persons with Disabilities Regulations (Accessibility Adjustments for Service).

Accessibility adjustments were done in accordance to the recommendations of the Israeli Standard (ISR 5568) for Web Content Accessibility at AA level, and the international WCAG2.0 standard.

The website provides a semantic structure for assistive technologies, and supports the standard operation patters using a keyboard, with the arrows, Enter and Esc-for exiting menus and windows.

Adjusted for display in popular browsers, and for use on mobile phones

CONTACT WAYS FOR REQUESTS AND SUGGESTIONS FOR IMPROVING ACCESSIBILITY

It should be noted that we continue our efforts to improve the company accessibility, as part of our commitment to enable an accessible service to the general public, including people with disabilities.

Should you encounter any problem or issue with accessibility, please let us know, and we will make every effort to find a suitable solution, and handle the problem as soon as possible.

DETAILS LEGAL DEPARTMENT KONE ISRAEL:

Phone No’ : 09-8303362

Email: Shuli.Shmuel@KONE.com