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Maintenance packages

KONE Standard

  • Provides 24/7 access to KONE Customer Care Center.
  • Includes preventive maintenance to keep everything in good working order.
  • Technicians handling callouts / repairs all over the country. Spare parts replacement will be invoices separately.
  • Entrapment service 24/7
  • Technician assistance to 3rd party inspection when needed.
  • Customer notification will be send to e-mail address after handling the equipment.

KONE Premium

  • Provides 24/7 access to KONE Customer Care Center.
  • Includes preventive maintenance to keep everything in good working order.
  • Technicians handling callouts / repairs all over the country.
  • Entrapment service 24/7
  • Spare parts replacement are included, except of damages by force majeure, vandalism, etc.
  • Technician assistance to 3rd party inspection when needed.
  • Updates the customer online by email at the end of the repair

CAN WE HELP CHOOSING THE BEST PACKAGE FOR YOU?

Compare our maintenance packages

Compare maintenance packages*
KONE Standard
KONE Premium
Available for
KONE Preventive maintenance


Elevator | escalators
KONE Customer Care Center


Elevator | escalators
Voice Link Service


Elevator
Technician handling callout/repair


Elevator | escalators
Entrapment Rescue Service

Elevator
Spares replacement
-
Elevator | escalators
Force majeure or vandalism
-
-
Elevator | escalators

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